
MD Healthcare Christmas Choir
MD Healthcare Christmas Choir MD Healthcare MD Healthcare Choir We had fantastic festive fun this year rehearsing and videoing our MD Healthcare Choir. We hope
Northern Ireland's Leading Health and Social Care Organisation
In addition to Quality Assurance, we carry out a yearly Customer Satisfaction Survey. We received our best survey results in 2020 and are happy to say we’ve maintained and in some areas improved our excellent service.
Still battling the effects of COVID-19, it has been another challenging year. We are proud to say our staff have continued to rise to the challenge to ensure we are providing our clients with exceptional service. Not only our Community Carers, but also our coordinating and management team, and in supporting roles HR and Finance have all done a fantastic job.
In total, our team sent 1,362 surveys to our clients with a prepaid envelope to return directly to us. We received a total of 601 sent back to us, 44%.
From the survey, we identified some key performance indicators. An impressive 95% of our service meets or exceeds the guidelines laid down by RQIA for care continuity across all areas. 97.8% of clients who responded believe that the staff respected their dignity and 99% of those who responded believe the staff are friendly and helpful.
We were also delighted to see so many additional positive comments about our carers made by our clients.
“I have so many lovely Carers, could not pick one out. They have done an amazing job in such difficult times”
“I find my Carer provides me with excellent care and maintains dignity, she is also very empathetic, she understands and appreciates my ‘highs & lows’, she often knows what I need before I mention it. I always feel safe in her hands”
“My young Carer is an example of a good Carer. She is superb in every task undertaken. An asset to any care company and deserves recognition”
Click here to download the report – Customer Satisfaction Survey 2021
We are delighted with the results of the survey this year. On behalf of the Directors of Optimum Care, thank you all.
MD Healthcare Christmas Choir MD Healthcare MD Healthcare Choir We had fantastic festive fun this year rehearsing and videoing our MD Healthcare Choir. We hope
Design a Christmas Jummper Competition Optimum Care Competition Winners In support of Christmas Jumper Day we held a kids competition to design a Christmas Jumper.
Christmas Jumper Day 2022 Optimum Care Newtownards Office Staff , Christmas Jumper Day 2022 All the Optimum Care offices got in the festive spirit and
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